If you are encountering upload errors while doing container or BL/Booking uploads using the Portcast platform, this guide will help you understand what might be the issue with your upload and how to fix it:
| Error encountered | Reason | How to fix it |
|---|---|---|
| Invalid Payload (API only) | Triggered when the payload provided in the request doesn't follow the API requirements, could be because of non-null contrainsts or missing/incorrect payload key names | Make sure the keys in the payload are correct and the carrier_no, doc_no, doc_type are not null |
| Invalid Carrier number | Triggered when the container number provided doesn't follow the ISO 6346 standards | Ensure that the container number used to make the upload follows the ISO 6346 standards |
| Duplicate Upload: Record Already Exists | A bookmark with the same Carrier-BL/Booking Number-Container Number combination exists in the same org. | Refer to the existing container previously uploaded with the same identifiers |
| API Quota Exceeded | The API Quota for the org has been reached or exceeded. | Reach out to your Portcast Customer Success manager for information on how to extend your allocated quota |
| Action not available for Master Orgs (API only) | This action is not available for Master Orgs. | Please provide the correct x-customer name or use a customer org's API key to enable this action. |
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Did you know?
You can use the container uploads log page on your Portcast Web Application to understand in more detail why a container upload has failed.
Refer to this guide for more information on how to use it.
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